Our Terms

All of our delivered items are delivered by us, meaning they are taken proper care
of and are delivered undamaged.

Delivery

We deliver direct to your door via express courier. Most orders will be shipped within 1 to 2 working days using a 24 to 48 hour service to ensure the plants arrive as healthy as they left us.  Although we aim to dispatch wihin 1-2 days, during our busy periods there may be a slight delay. Once an order is placed you will receive confirmation of order followed by a dispatch confirmation email detailing scheduled delivery date.

Please note we do not dispatch on Friday’s unless Monday delivery is stipulated as this would mean your plant could be in transit for up to 72 hours.

Returns

All orders will be shipped using 24 or 48 hour service to ensure the plants arrive as healthy as they left us. We take great care with our packaging to ensure the product arrives with you exactly as it left. Unfortunately, on very rare occasions, products/consignments can be damaged in transit. If you believe this to be the case please inform us immediately upon receipt, sign the delivery note quoting “damaged product “.We will then ask you to send us photographic evidence so we can forward to the courier company. On receipt of the photographs we will arrange collection/replacement or refund.

We are happy to exchange or refund any item returned in a saleable condition, in its original packaging within 5 working days. Please note if you return the item because you have simply changed your mind you will not be refunded any postage costs.

If you receive a plant that you believe is in bad condition when you take it out of the box, contact us immediately.  We will then ask you to send us a photograph to show the condition upon arrival.   Provided you have contacted us within 10 days of receipt and provided photographs of the defective plant we will be happy to arrange a refund or replacement.

Please bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. If an item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Damages

In the unlikely event that an item arrives to you damaged (this is a very rare occurrence but accidents can happen) please make a note on the delivery drivers notes if you are requested to sign for it. It is important that you contact us within 1 working day of the item being delivered as the couriers require a report of damage within this time. It can also be helpful to us to send us photos of the damage we can forward to the couriers and this ensures we can help you with your issues as promptly as possible.

Orders

We accept Visa and Mastercard, provided that you are of legal age to form a binding contract. You may send your credit card information via phone, snail mail or over the Internet. When ordering via the internet, your credit card details will be entered on a secure page and tranferred via SSL encryption to SagePay, our payment provider.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be in accordance with the Data Protection Act 1998.

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