Our Shipment Process
From our Growers, to the Nursery, to You -
We work very closely with our growers and all of our plants are selected personally. This ensures the excellent quality you expect.
Our growers share the same philosophy as us, quality plants, great service and fair prices.
When the plants arrive at the Nursery they are inspected by APHA, a requirement of being Plant Passport Holders, unloaded and put on to our irrigation systems.
Our Shipment Process
After you have placed your order our shipment process begins.
This involves preparing the plants for transit, matching, if plants purchased in multiples, and checking the plants overall condition.
At busy times our shipment process can take up to 10 working days.
We try wherever possible to deliver on one of our own vehicles, schedule in your delivery and give plenty of notice via email.
As a rough guide we deliver to almost all destinations south of our nursery in the Cotswolds and upto, approximately, Manchester and Leeds if heading north.
The Website will not take your order if you are outside one of our delivery postcodes, this will be confirmed in the checkout and basket area when postcode is entered.
We may be able to deliver outside of one of our regular areas but by arrangement only.
The shipment update is notice of the day that we will deliver, however the plants will not leave the nursery until the evening before delivery.
You can make changes to your order, or let us know if our drivers can leave your plants in a safe location by emailing or telephoning the Nursery.
If your order is being despatched via a courier, our warehouse team carefully package your order into boxes using recycled packaging.
It is important you keep the box in case of any problems. Couriers will not collect plants without them being boxed.
Our couriers collect in the evening and your tracking information will go live when they have been received at the main depot.
We only despatch on an overnight service and your plants will be delivered the next day.
Although the delivery service is not timed we can always call you an hour before if we are delivering ourselves.
The couriers are given your contact number should there be a problem and they too will contact you.
Click and Collect
If you would like to visit the Nursery to collect your plants, there is now an option in checkout.
Simply select 'Click and Collect' in checkout and we will contact you when your plants are ready.
We are open to visitors Monday to Friday 9 am to 2pm. Please note we are a working Nursery so suitable footwear advised.
Returns Information
We are happy to exchange or refund any item returned in a saleable condition, in its original packaging within 14 days.
Please note it is your responsibility to return the plant.
If you believe the item to be faulty within 30 days please send over images so we can review and arrange collection.
If you receive a plant that you believe is in bad condition when you take it out of the box, contact us immediately.
We will then ask you to send us a photograph to show the condition upon arrival.
Provided you have contacted us within 10 days of receipt and provided photographs of the defective plant we will be happy to arrange a refund or replacement.
We will arrange for the collection of the plant.
We are happy to exchange or refund any item returned in a saleable condition, in its original packaging within 14 days.
Please note if you return the item because you have simply changed your mind you will not be refunded any postage costs.
Please bear in mind that plants look different depending on what time of year it is.
If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does.
We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility.
If an item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Here is a link to our Terms and Conditions.
Our Terms and Conditions do not affect your Statutory Rights as a Consumer.
All aspects of our shipment process are important as they ensure the plants reach you in perfect condition.
Delay your delivery
If you purchase a plant but do not want a delivery until a certain date, this is not a problem. Simply contact the Nursery either by email or telephone and we will hold the plants here.
Contact Us.
If you have any further queries regarding our Shipment Process please do not hesitate to contact us.